Frequently Asked Questions
Where are you located?
Backyard Hibachi is locally owned and operated in Lafayette, Louisiana. Once you place your order with us we will provide you with the address to our shop, where you can pick up your hibachi.
Why should I buy a backyard hibachi?
Many people ask us what makes us different? At Backyard Hibachi, our mission is to provide our customers a product thats innovative, durable and surpasses our customers expectations. Our design process has been time tested to ensure you are getting a product that is built to last. Browse our website and watch our videos to find out why YOU should own a Backyard Hibachi Grill. And remember--if you're lookin', you're not cookin!
What is the wait time for a hibachi?
Zero, zip, zilch, nada. WE HAVE HIBACHIS IN STOCK. We are focused on providing our customers with a high-quality product that can be delivered in a timely manner. We have a team of backyard hibachi experts who work hard day (and sometimes night) to make sure you never have to wait to get the best hibachi grill out there. We do not like to wait, and you shouldn't either. If you have any further questions about our hibachis please do not hesitate to reach out to us.
How hot does the grill get?
The grill gets hot enough that you can sear a steak in no time and low enough to just keep food warm. Most people only cook at 1/2 heat or below. But it has plenty of extra heat when you need it!
Can I see it before I buy it?
Most certainly. Come on by during office hours and we will give you a tour of our shop!
Do you offer layaway?
While we do not offer layaway, we do offer PayPal Credit. PayPal Credit is a PayPal service that gives your customers access to No Payments and No Interest if paid in full in 6 months on purchases of $99 or more. Learn More abut PayPal credit here
What are the dimensions and what does it weigh?
The backyard hibachi is roughly 58"long x41" wide and x36" tall. Depending on the model they weigh between 160 and 200 pounds.
When can I pick my order up?
You can pickup your order at anytime during our business hours.
M-F 8:00AM-3:30PM and Saturday 8:00AM-12:00PM
Do you ship and what will it cost me?
YES! We ship nationwide. Shipping fees will be added to your order when you input your shipping address. We offer two options for shipping, a flat rate where your order is delivered to your door, as well as a flat rate where you must pick your order up at the local shipping terminal with a truck or trailer. Please allow 5-10 business days from the shipping date to receive your order. Once your order has shipped you will be notified via email with a tracking number.