SHOP FEATURED COLLECTIONS and SALES

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Return Policy

Backyard Hibachi owners love their grills, and we want you to love yours, too. If you’re not completely satisfied with your grilling experience, you have 15 days after receipt to return your grill for a full refund or replacement grill subject to the following guidelines and restrictions.

Return in Good Condition in Original Packaging 

Grills must be returned in good and clean condition, packaged securely in the original packaging, with all paperwork and parts to ensure full credit. Purchaser is responsible for all shipping charges. 

    Non Defective Returns 

    Any returns found to be non-defective or intentionally returned as non-defective are subject to a 20% restocking fee plus all non-product related fees (shipping and insurance) are not refundable. Refusal of delivery will be considered a non-defective return and be subject to the same conditions as returns in good condition in original packaging. Custom orders are not eligible for return.

      Damage or Modification by Customer 

      Grills that have been modified or damaged by the Customer may not be returned.

        Return Shipping 

        All returned items must be shipped freight prepaid by the purchaser.

        Shipping Damage

        Upon delivery, it is the customer's responsibility to inspect the delivery for damage. Inspect packaging and items before signing for delivery. If freight is damaged, note damages on the freight BOL paperwork and refuse delivery and contact Backyard Hibachi as soon as possible. Accepting delivery indicates that you agree that the shipment arrived in expected condition. Freight carriers require that hidden shipping damage be reported within 15 days of delivery. It is the Customer’s responsibility to inspect for damage on delivery of product.


           

          Do you ship and what will it cost me?

          YES! We offer FREE SHIPPING in the lower 48 states nationwide! Our freight shipping includes a scheduled delivery appointment and lift gate for curbside delivery on all Backyard Hibachi Grills.

          • If you order accessories with any grill purchase, shipping is free.
          • Free ground shipping on accessories that total $100 or more.
          • Any Accessories purchases under $100, shipping cost will be calculated at checkout.

          How long does it take to receive my Grill order?

          All Grill orders are processed within 3-4 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 3-7 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number. If your shipping address has limited access or is not accessible to an 18-wheel delivery truck, please contact us so we can discuss your shipping options. Additional charges may apply in hard to access residential deliveries.

          How long does it take to receive my Accessories order?

          All Accessories orders are processed within 1-2 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 2-4 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number.

          Can I pick up my order?

          If your order is in stock and you live in our area you can pick up your order at any time during our business hours’ M-F, 8:00AM-3:30PM CST and Saturday 8:00AM-12:00PM CST. We are located at:

          2802 Myers Road New Iberia,LA 70560

          337.400.6606

          Read Full Shipping Policy Here

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