Do you ship and what will it cost me?
YES! We offer FREE SHIPPING in the lower 48 states nationwide! Our freight shipping includes a scheduled delivery appointment and lift gate for curbside delivery on all Backyard Hibachi Grills.
If you order accessories with any grill purchase, shipping is free.
We also offer Free ground shipping on accessories if purchased separately from your grill and that total $100 or more.
Any Accessories purchases under $100, shipping cost will be calculated at checkout.
How long does it take to receive my Grill order?
All Grill orders are processed within 3-4 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 3-7 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number. If your shipping address has limited access or is not accessible to an 18-wheel delivery truck, please contact us so we can discuss your shipping options. Additional charges may apply in hard to access residential deliveries.
How long does it take to receive my Accessories order?
All Accessories orders are processed within 1-2 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 2-4 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number.
Can I pick up my order?
If your order is in stock and you live in our area you can pick up your order at any time during our business hours’ M-F, 8:00AM-3:30PM CST and Saturday 8:00AM-12:00PM CST. We are located at:
2802 Myers Road New Iberia,LA 70560 337.400.6606
Do you ship to PO Boxes?
We currently cannot ship to PO boxes.
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We currently do not offer international shipping. Please inquire for any bulk order pricing and shipping outside of the USA.
Refunds, returns, and exchanges
Please see our Refund policy here.
Please see our Return Policy here.
Inspect all items before the carrier leaves. If any damages are found, please reject the order. We cannot provide any exchanges if items are not inspected.
If you have any further questions, please don't hesitate to contact us at 337.400.6606.