Once you have received your new Backyard Hibachi grill, 

PLEASE UNPACK AND INSPECT ALL ORDERS PRIOR TO ACCEPTING DELIVERY. PLEASE VERIFY THAT ALL PARTS OF YOUR ORDER HAVE BEEN DELIVERED. IF THERE IS ANY PHYSICAL DAMAGE ON YOUR ORDER OR ANY MISSING ITEMS PLEASE DO THE FOLLOWING:

1. Note any damage found or missing items on both copies of the delivery receipt before signing for delivery.

2. If damaged: take pictures of the damaged product

3. Email us at SALES@BACKYARDHIBACHI.COM to report immediately

Please Note: *Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within three...