Once you have received your new Backyard Hibachi grill,
PLEASE UNPACK AND INSPECT ALL ORDERS PRIOR TO ACCEPTING DELIVERY. PLEASE VERIFY THAT ALL PARTS OF YOUR ORDER HAVE BEEN DELIVERED. IF THERE IS ANY PHYSICAL DAMAGE ON YOUR ORDER OR ANY MISSING ITEMS PLEASE DO THE FOLLOWING:
1. Note any damage found or missing items on both copies of the delivery receipt before signing for delivery.
2. If damaged: take pictures of the damaged product
3. Email us at SALES@BACKYARDHIBACHI.COM to report immediately
Please Note: *Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within three (3) business days of delivery becomes the responsibility of the customer. WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT IS NOT NOTED ON THE DELIVERY RECEIPT.
By accepting delivery, you agree to these terms and indicate that your grill was received in good condition and is subsequently subject to our regular return policy, as stated on our website. By accepting delivery, you agree to resolve any disputes with arbitration.
Instructions and Directions
Your burner will be packed separately in its own box beneath the grill. Remove the burner from its box and look at the underside of the cooktop. You will see 3 brackets in the center. The burner slides in from the left side with the knob pointing out towards you. You may have to wiggle it a bit to get it in and straight. Install your propane tank in the circular rack and connect the regulator hose. Your stainless steel drip pan slides into the brackets to the left of the burner for easy clean up and is dishwasher safe.
CLEANING YOUR GRILL:
Our cooktops are pre-seasoned and come with a protective coating of oil on them. You will want to thoroughly clean your cooktop before cooking. We recommend using a scouring pad with a powdered cleaner, such as Barkeepers Friend or Comet, to clean the steel cooktop.
Rinse well with water. Use a paper towel and/or grill scraper to spread clean cooking oil all over the cooktop. You are ready to cook!
You do not need to use the cleaners every time you cook. Usually, adding water and steam and scraping the grill clean as it deglazes is the easiest way to keep your hibachi cooktop primed and seasoned for cooking. Repeat adding water and scraping until your cooktop is clean and then wipe away excess water with a paper towel. Use a paper towel to spread cooking oil all over the cooktop to protect your seasoned steel. See this blog post for a video about everyday cleaning for your grill.
Every time you cook, you will also want to clean your wood with a wood-safe household all-purpose cleaner. If cooking oil splatter is left on the wood, it can start to degrade the finish over time.
STORING YOUR GRILL:
We recommend keeping your grill under a covered area and protected from the elements. Direct sunlight is not ideal for the finish on the wood. If rain gets on it, try to dry it after the rain stops. Do not leave standing water in the cooking area or you will get surface rust, which can however, be easily cleaned, just like when you first got your grill.
We also sell soft and hard grill covers that will help to extend the life of your grill and finish when not in use. You can find them here.
We believe we make an awesome product and we hope you agree! We stand by our products and will do what we can to make sure our customers are satisfied. All grills have a 1 year limited warranty against manufacturer defects. If you have any issues or questions, let us know and we will do our best to resolve the issue. Contact us at 337-400-6606 or firstname.lastname@example.org