Do you ship and what will it cost me?

YES! We offer FREE SHIPPING in the lower 48 states nationwide! Our freight shipping includes a scheduled delivery appointment and lift gate for curbside delivery on all Backyard Hibachi Grills.

  • If you order accessories with any grill purchase, shipping is free.
  • Free ground shipping on accessories that total $100 or more.
  • Any Accessories purchases under $100, shipping cost will be calculated at checkout.

How long does it take to receive my Grill order?

All Grill orders are processed within 3-4 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 3-7 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number. If your shipping address has limited access or is not accessible to an 18-wheel delivery truck, please contact us so we can discuss your shipping options. Additional charges may apply in hard to access residential deliveries.

How long does it take to receive my Accessories order?

All Accessories orders are processed within 1-2 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 2-4 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number.

Can I pick up my order?

If your order is in stock and you live in our area you can pick up your order at any time during our business hours’ M-F, 8:00AM-3:30PM CST and Saturday 8:00AM-12:00PM CST. We are located at:

2802 Myers Road New Iberia,LA 70560

337.400.6606

Read Full Shipping Policy Here

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Free shipping for orders over $100

Getting Started with your New Backyard Hibachi Grill Instructions Directions

Once you have received your new Backyard Hibachi grill, 

PLEASE UNPACK AND INSPECT ALL ORDERS PRIOR TO ACCEPTING DELIVERY. PLEASE VERIFY THAT ALL PARTS OF YOUR ORDER HAVE BEEN DELIVERED. IF THERE IS ANY PHYSICAL DAMAGE ON YOUR ORDER OR ANY MISSING ITEMS PLEASE DO THE FOLLOWING:

1. Note any damage found or missing items on both copies of the delivery receipt before signing for delivery.

2. If damaged: take pictures of the damaged product

3. Email us at SALES@BACKYARDHIBACHI.COM to report immediately

Please Note: *Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within three (3) business days of delivery becomes the responsibility of the customer. WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT IS NOT NOTED ON THE DELIVERY RECEIPT. 

By accepting delivery, you agree to these terms and indicate that your grill was received in good condition and is subsequently subject to our regular return policy, as stated on our website. By accepting delivery, you agree to resolve any disputes with arbitration. 

Instructions and Directions

BURNER INSTALLATION:

Your burner will be packed separately in its own box beneath the grill. Remove the burner from its box and look at the underside of the cooktop. You will see 3 brackets in the center. The burner slides in from the left side with the knob pointing out towards you. You may have to wiggle it a bit to get it in and straight. Install your propane tank in the circular rack and connect the regulator hose. Your stainless steel drip pan slides into the brackets to the left of the burner for easy clean up and is dishwasher safe. 

CLEANING YOUR GRILL:

Our cooktops are pre-seasoned and come with a protective coating of oil on them. You will want to thoroughly clean your cooktop before cooking. We recommend using a scouring pad with a powdered cleaner, such as Barkeepers Friend or Comet, to clean the steel cooktop.

Rinse well with water. Use a paper towel and/or grill scraper to spread clean cooking oil all over the cooktop. You are ready to cook!

You do not need to use the cleaners every time you cook. Usually, adding water and steam and scraping the grill clean as it deglazes is the easiest way to keep your hibachi cooktop primed and seasoned for cooking. Repeat adding water and scraping until your cooktop is clean and then wipe away excess water with a paper towel. Use a paper towel to spread cooking oil all over the cooktop to protect your seasoned steel. See this blog post for a video about everyday cleaning for your grill. 

http://backyardhibachi.com/blogs/going-beyond-the-grill/39459009-how-to-clean-your-backyard-hibachi

Every time you cook, you will also want to clean your wood with a wood-safe household all-purpose cleaner. If cooking oil splatter is left on the wood, it can start to degrade the finish over time. 

STORING YOUR GRILL: 

We recommend keeping your grill under a covered area and protected from the elements. Direct sunlight is not ideal for the finish on the wood. If rain gets on it, try to dry it after the rain stops. Do not leave standing water in the cooking area or you will get surface rust, which can however, be easily cleaned, just like when you first got your grill. 

We also sell soft and hard grill covers that will help to extend the life of your grill and finish when not in use. You can find them here. 

http://backyardhibachi.com/collections/backyard-hibachi-hard-top-covers

WARRANTY:

We believe we make an awesome product and we hope you agree! We stand by our products and will do what we can to make sure our customers are satisfied. All grills have a 1 year limited warranty against manufacturer defects. If you have any issues or questions, let us know and we will do our best to resolve the issue. Contact us at 337-400-6606 or sales@backyardhibachi.com

 

 

 

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